FAQs
What's the processing time for Custom Orders?
All custom orders are processed within 1-3 business days.
Once your order is processed please allow 20-25 days for the delivery of your custom unit.
What's the processing time for Ready To Ship (RTS) Units?
RTS Units will be shipped out within 3 business days of your confirmed order.
Do you offer refunds?
No, due to the nature of the product KLee Wigs does not offer refunds.
When placing an order,
make sure you choose the correct ready-to-ship and/or wig customizations for your order.
Do you offer exchanges?
No, due to the nature of the product KLee Wigs does not offer exchanges.
Please be sure to order the correct unit before checking out on the website.
Can I make changes to an order?
Once you have placed the order we are unable to accommodate any changes.
If you have any questions or uncertainties please reach out to schedule a consultation prior to placing your order.
Are these units Glue-Less?
Yes, All of our units are glue-less and can be worn without adhesive.
However, you may apply adhesive at your discretion..
What type of closures are used for these units?
All of our units are created with 5x5 or 6x6 transparent or HD lace closures.
What type of hair do you carry?
We carry 100% RAW HAIR.
Since this is Raw Hair, can it be colored?
Absolutely!
What are Ready To Ship Units?
These units are pre-made by KLee. Please carefully read the entire description of each unit before purchasing, as all units are final sale.
How long will my unit last?
With proper maintenance and upkeep
your KLee Unit is expected to last up to 5 years.
Does KLee Hair shed?
Any hair that's been stitched on a weft will experience some shedding. However to prevent any and all shedding we recommend that you or your stylist apply weft sealer along each track on the unit.
How often should I wash my unit?
Depending on your lifestyle we suggest washing your unit once per month to maintain the integrity of the hair.
How do I store my KLee Unit?
We suggest investing in a GEX Cork Mannequin Head that matches your heads circumference. Also, investing in a KLee Unit Storage Bag and hanger for traveling in order to protect your unit and preserve the style.
What's the proper way to wear my hair underneath my unit?
We suggest having your hair braided back in narrow cornrows or a low ponytail at the nape of your neck
to achieve a smooth flat look.
What is the Revive and Shine Service?
Yes, we currently offer unit revamp. Each unit revamp includes a new closure, new combs, new elastic band, shampoo, deep condition, air dry, and style.
What is the Wig Oasis service?
KLee will give your unit a "Spa Day."
The unit refresh includes a shampoo, deep condition, air dry, and style.